As a home care provider

Community Circles work with home care providers through a dedicated Connector who sets up and manages up to 40 Circles for home care customers. This enables home care providers to keep the person connected to important people in their life, who together support them to achieve their desired outcomes. We do this in a way that is personalised, integrated and cost-effective.

As well as being great for the person’s wellbeing, it also helps the management team to evidence personalisation best practice as detailed in CQC reports and the Care Act.



How does it work?

A home care provider can fund a Community Circles Connector to work with their residents. A full-time Connector can provide support for up to 40 Circles, making the arrangement very cost-effective. The Circles will then support the individual to achieve a personalised outcome that they choose, by activating their network of relationships and facilitating Circle meetings that take ideas to actions.

A few weeks into a new home care arrangement, we recommend setting up a ‘settling in meeting’. It’s at this point that we will conduct a review of the service with your customer, discover what they would like to change, improve or simply do differently, and start to work out how their Circle and network of relationships could help them to make it happen.

If the provider wishes, we can even create collateral to help explain Community Circles to your customers.


How can Community Circles help home care providers to evidence their impact?

Each circle has a clear purpose, set by the individual. As a result this immediately establishes a framework based around a personal outcome, and allows us to start working towards a defined goal based on their individual wishes and aspirations.

Throughout the life of a Circle we use a measurement attainment scale to monitor how well we are doing in achieving this purpose, alongside the Warwick and Edinburgh Mental Wellbeing Scales to identify improvements in the person’s wellbeing. Additionally, tried-and-tested person-centred thinking tools including relationship maps and ‘presence to contribution’ are built into the way we work, and the paperwork produced records changes in an individual’s network of relationships and how well they feel they are making a contribution in some aspect of their lives. The Care Act and Care Quality Commission both cite the ability to maintain positive relationships and to play an active role in one’s community as important pillars in delivering outstanding care and support.


Can Community Circles work for people with dementia or those who have challenges with communication?

Absolutely. We train our facilitators to work with those who communicate in different ways, including those who do not communicate with words. This could involve the use of different communication tools, as well as working with those people who know the person best and can help us set the Circle’s objective collaboratively.


How else do Community Circles support care homes to evidence best practice care and support?

The Community Circles model builds in a number of principles that are directly reflected in contemporary health and social care policy. Some of these are:

  • Personalisation: Every person who has a Circle is supported to set their own outcomes and direct the Circle’s progress through an established, step-by-step process based around person-centred thinking tools.
  • Asset-Based Community Development: A Circle brings together a group of people to support a person in achieving their outcomes, and the facilitation process directly promotes the identification and deployment of community-based assets to make them happen. This can lead to improved outcomes within the existing framework of resources.
  • Early Intervention: The regular nature of Circles means that they are sensitive to people’s ongoing needs, and can often pick up issues before they become a problem, having the knock-on effect of reducing hospitalisation.
  • Integration: Circles can be designed to bring together family and friends with professionals from a range of sectors, promoting truly integrated support that centres on the person’s needs.
  • Self-management: A Circle can lead to any number of outputs depending on the person’s desired outcome. Actions are assigned at meetings and taken forward before the next one. This doesn’t mean that the team is acting on behalf of someone; they are usually acting alongside them, and where appropriate actions can be picked up by the individual too. This puts the individual in the driving seat when it comes to their own care and support.


Want to know more?

To discuss how Community Circles could work with your home care service, just get in touch. We’d love to hear from you.


Please leave your email address to keep in touch